We wish to ensure your complete satisfaction with our products and services please contact us if you have any problems; we will do our utmost to help.

The terms and conditions below form the basis on which you can visit and use our websites (contemporaryenergy.co.uk, solarkettle.co.uk, solar-kettle.com) and purchase products and services from them. Please read them carefully as they contain important information.

Should you have a question about these terms and conditions or have any comments relating to any of our websites, please e-mail us using our contact form.

PRICES
All prices on our websites are inclusive of VAT at the current prevailing rate.

We endeavour to keep our prices up to date, however occasionally mistakes can occur. If we make a mistake in the pricing on your order, we will contact you and advise you of the correct pricing. You will then be given the option of cancelling your order or to continue at the correct price.

Prices quoted on the websites are in British Pounds (GBP). All payments and refunds are conducted in this currency. Payments via the website are handled via PayPal which enables payment to be made in most major currencies. We will not be responsible for any losses as a result of currency exchange charges or exchange rate fluctuations.

STOCK AVAILABILITY
Whilst every effort is made to maintain information on stock availability as accurately as possible, all items you order are subject to availability. We will check the stock of all the products ordered as we process your order and we will inform you as soon as possible if any goods are not available. We reserve the right to substitute an unavailable item with another of equivalent quality.

ORDERING ERRORS
You are able to correct any errors on your order up to the point on which you enter your payment details and click on “make payment” or “submit” during the ordering process.

PAYMENT TERMS
Your credit/debit card or PayPal account will be charged the full amount when your order is placed. If full payment is not received then we may, at our discretion, cancel the contract and/or postpone any further deliveries to you.

We run strict anti-fraud measures and intermittently we may need to contact you to confirm some details of your order as a part of our fraud checks. If we suspect that an order may be fraudulent or if we are unable to carry out our checks to our satisfaction, we reserve the right to cancel your order and refund you in full without any prior notice.

DELIVERY
We will attempt to deliver all orders within 30 days. If this is not achievable, we will make every attempt to contact you using the information you provide to us on your order. We accept no liability if a delivery is delayed by circumstances beyond our control or because of errors in contact, delivery or payment details.

We will deliver the goods to the address specified for delivery when placing the order. It is important that this address is accurate. Please be exact about where you would like the goods left if you are out. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We aim to deliver the goods by the date quoted for delivery, however delivery times are not guaranteed. If delivery is late due to any cause beyond our control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. Delivery charges will vary according to the type of goods ordered and the destination.

RISK AND OWNERSHIP
Risk of damage to or loss of the goods provided by Contemporary Energy Ltd is passed to the consumer at the point of delivery.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
If possible an e-mail address should be provided on placing an order. Confirmation of receipt of your order will be made to this email address. Such confirmation is only an acknowledgement of the details of your offer to purchase the goods. Acceptance of your order will only take place on despatch of the good(s) ordered.

YOUR RIGHT TO CANCEL
Please contact us immediately if you wish to cancel your order. If you cancel your order after delivery has been made, a refund will only be issued once the goods have been returned in good condition.

RETURNS/GUARANTEE POLICY
All equipment is guaranteed against manufacturer’s defects for 24 months from the date of purchase.

Should you feel you have a claim under this warranty please use this form to contact us  with a description of the problem and, where possible, with supporting photographs.

Please note that we may require the return of the goods.

OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by Contemporary Energy Limited. All rights are reserved.

The contents of the above websites are copyrighted and may not be used without prior written permission. Text and images and other files and media that make up this website may not be reproduce in whole or in part for any purpose, unless written permission has been granted.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our prior written permission. You may not modify, distribute or re-post anything on this website for any purpose without prior written permission.

ACCURACY OF CONTENT
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct, and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as displayed on this website. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

DAMAGE TO YOUR COMPUTER
We make every effort to ensure that our websites are free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and to take reasonable steps to protect your computer from viruses, malicious software and other threats. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

LIABILITY
We accept no liability for any indirect or consequential loss or damage, or for any loss of profit, revenue or business (whether direct or indirect) however caused or whether foreseeable or not, arising from your purchase of goods on our website. Our total liability to you under any contract for the purchase of goods will be limited to the amount paid by you for the goods purchased.

EXCLUSION OF LIABILITY
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

LAWS, JURISDICTION AND LANGUAGE
These websites, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

CHANGES TO LEGAL NOTICES
We reserve the right to change these terms and conditions from time to time. These terms and conditions do not affect your statutory rights.

LINKS TO THIS WEBSITE
If you create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

LINKS FROM THIS WEBSITE
We do not monitor or review the content of other parties’ websites which are linked to and from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us, and Contemporary Energy Ltd should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. You should evaluate yourself the security and trustworthiness of any other site connected to this site or accessed through this site before disclosing any personal information to them. Contemporary Energy Ltd will not accept responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or purchase or Agreement indicates your understanding and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.